Our commitments

> To respect your choice of bouquet
> To provide a photo of your bouquet
> To respect the "price-volume" ratio
> To respect the quality of your flowers
> To respect your chosen delivery time
> To respect your privacy
> Total security
> Customer Service

To respect your choice of bouquet

Unlike traditional floral transmission networks, Aquarelle.com controls the entire fabrication process. The bouquet delivered must correspond to the type of bouquet ordered, as it is presented on the web site.

To provide a photo of your bouquet

Aquarelle.com faithfully reproduces the bouquet you have chosen to send! We will the email you a photo of the bouquet composed especially for you, taken just before it was dispatched! That way, you can check the quality and conformity of your bouquet yourself.

To respect the "price-volume" ratio

Aquarelle.com offers a range of prices for each bouquet. The volume of the bouquet composed must correspond to the price selected.

To respect the quality of your flowers

Aquarelle.com will use only the most rigorously selected and freshest flowers to compose your bouquet.

To respect your chosen delivery time

The reliability of our logistical partners allows us to make the following commitment: Any product delivered more than 4 hours late will give rise to the reimbursement of the delivery costs.

To respect your privacy

All personal information you may communicate to us when placing an order on our web site is protected, declared to the CNIL and exclusively reserved for use by our production personnel. In accordance with the French Freedom of Information Act 78-17 of 6th January 1978 and the resulting ethical principles. you have the right to access, modify, correct or delete any personal information concerning you.

You may exercise this right by contacting us at:
28 rue Jacques Ibert 92300 Levallois-Perret.

Send an email to our Customer Service.

To find out more, click here.

Total security

Aquarelle.com ensures totally secure and flexible online or telephone payment by credit card, thanks to its payment system, entrusted to a company specialising in secure online payment. Aquarelle.com guarantees the total confidentiality of your bank details, secured by SSL protocol, which automatically controls the validity of your access rights when you pay by credit card and encrypts all data exchanges. We never access or store any information concerning your credit card. To find out more, click here.

Customer Service

- By telephone:
Tel (from within France): 0 820 820 450 (0,12€/mn) to place an order or make an enquiry
Tel (from within France): 0 811 654 450 (price of a local call from a landline) to follow up your order or register a complaint
Tel (international): + 33 (0)3 44 54 86 55 for all queries
- By E-mail at Customer Service.

All requests for information will be answered within 48 hours

You may also write to:
3 rue Lucien Frémont, 60810 Brasseuse
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